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The power of listening and asking the right questions

Sharon Pocock of Kinder Pocock reveals how the secret to making Advisory a success is listening and asking the right questions to understand what the client really needs, and then delivering and pricing those services correctly.

This podcast has practical tips and tricks on how to train and mentor your team to learn soft skills with a view to build client relationships and deliver advisory services that make a difference for your clients.

“Sometimes accountants focus so much on what they want to achieve with delivering Advisory services that we forget to listen to our clients and understand what their pain points are, and what they REALLY need from us.”

About the guest

Sharon Pocock

Managing Director of Kinder Pocock

Sharon gets a buzz out of helping her clients run their business, better, simpler or cheaper. She loves finding out about a cloud or online solution which will take the hassle out of a client’s business. Helping her clients is so much more than saving them tax, it’s about freeing them up to do more of what they love – whatever that may be, business or otherwise.

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